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Catalog Overview
MediHerb
Standard Process
SP Veterinary Formula
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Information

Information page

The information page is meant as a guide to explain the usage of the shop.
* Ordering
* Payment
* Your Account
* Shipping
* Returns
* Privacy & Security
* Copyright

Ordering

New Customer
You must be an approved customer to order from this online store. If you are interested in having an account, please call 800-292-6699 and speak to a customer service representative.

Signing In
You have to sign in before you can place an order. If you are not already a customer of the shop, please see the 'New Customer' section. Signing in is done by entering user id and password.

Placing Your First Order
To place an order you must first find items and add these to your shopping cart. Please be advised that all prices are subject to change. Please see more in the sections 'Finding Items' and 'Adding Items to your Shopping Cart'. Go to the shopping cart and click 'Purchase'. Hereafter you need to set the shipping information. Enter shipping details and shipping/handling method. (Read more in the section on shipping). Proceed to the next step. Here you must specify the payment method that you want to use. You can select to pay by cash on delivery (COD) or by Credit Card.

Adding Items to Your Shopping Cart
You can put items in the basket by browsing the catalog for the items that you are interested in. Click 'Add to shopping cart' when you have found the item you want. Do so for all the items that you want. Please see the ‘Finding Items’ section for details on how to find the item that you are looking for. After you have clicked 'Add to shopping cart', it is possible for you to see the item(s) in the shopping cart.

Proceed to Checkout
Looking at the shopping cart you decide that you have all the items that you need. Therefore you will need to place the order in the shop. This is done by clicking 'Purchase'. (Either click the button on the shopping cart or click the link in the menu.)

Business-2-Business
If the shop is only available for B2B customers, it is not possible to sign up as a new customer. You will have to be set-up in the back-end system for the shop. When you are a B2B user you will also have access to detailed customer ledger information.

Enter a Shipping Address
When creating an order you are given the option to specify a shipping address. Fill out this information to get the goods (items) shipped to the address, you specify. This is the first step in the purchase/checkout.

Select a Shipping/Handling Method
Shipping and handling can be done by various providers of transportation services. You can use e.g. UPS or standard postal services. Choose a shipping and handling provider. Some providers only takes care of the shipping where as the handling is taken care of by the shop administration.

Select a Method of Payment
After entering the shipping information you will be presented with an option to choose a payment method. The payment methods supported by the shop are either cash on delivery (COD) or credit cards. If you choose to pay by credit card you will be asked to enter credit card details. For most payment providers this is a page on their web site. You must make sure that you can see the lock in the browser window. This ensures that the information entered is encrypted.

Review and Submit Your Order
On the page where you select the payment method you are also presented with the final order. You can see details on shipping and handling costs and you can make sure that everything is as you have requested. If you proceed you have agreed on the order details. You will receive an email upon order completion.

Tracking Your Order
It is possible to view the order that you have send. The information is available via the ‘Account’ menu. It is required that you can remember your login to see your previous order(s). Also the shop has a function where you can re-find any previous orders by entering your email address and phone number. Alternatively it is possible to look for the order, if you can remember your order number.

Freight
Freight is handled by the shipping provider. Please see above for more details.

Payment

Credit Card
At this time the web site does not process your credit card payment. This is done by our Customer Service staff after your order is placed. Note: please see the home page of the shop for a list of supported credit cards or click here.

Decimals
The shop uses rounded figures on the web site for layout purposes only. In all calculations the full numbers of decimals are used to calculate the exact amount.

Your Account

Track Orders
You can view the orders that you have placed in the shop. We send you an email for every step your order takes in our financial system. For detailed tracking of the shipment some of our shipping providers use an advanced tracking system of the delivery. This information will be included in the mail send to you if it applies to your order.

Personal Information
We handle all information that you enter as confidential information. We never sell or give out any data that you provide. Information that you enter is only used by us to identify you as a user of our shop and for making your experience in the shop better.

Currency
All prices are in US dollars.

Change Password
If you want to change your password you can do so. It is recommended, that you change your password once in a while. Also remember to make your password safe. Avoid using your login as password, don't use blank passwords and further more you shouldn't use words that are in a dictionary or words that are easily related to you. You can change your password here.

Ledger Entries
If you are a Business-2-Business customer in our shop then we support that you can see your ledger entries. Enter the ledger entries via the account menu or click here.

Forgotten password
If you have forgotten your password we have a service, that creates a new password for you and send it to the email address, which you have specified along with your user account information. Click here to get a new password.

Shipping

Delivery
All products are delivered to you by a shipping provider, i.e. UPS, Post Danmark or US Postal. Delivery is paid by the customer. If an order is to be shipped abroad exact costs of delivery will be agreed upon directly with the customer. Delivery normally takes place with-in 5 business days. If the delivery is delayed, you will be notified by email.

Shipping address
You have the possibility to enter a shipping address, which is different from the billing address. The bill is send to you and the product(s) including a packaging list will be send to the shipping address.

Partial Delivery
Whenever an item for your order is in stock it will be reserved for your order. If not all items are ready to ship (i.e. out of stock or waiting for assembly) we will send the items in stock to you. You will then receive the remaining items as they become available. If you want all items send together, please specify so in the comment line on the shopping cart.

Returns

Return Policy
To receive return approval, you must call within 30 days of the order date. State the product name, code, invoice number and reason for the return. Returned unopened products must be in the origianl container (carton and bottle) and free of markings or price stickers. If returned, the package(s) will be subject to a 20% processing fee plus any additional shipping fees. A $40.00 fee will be charged on all returned checks.

Complaints
All complaints are handled as quickly as possible. When we receive a complaint about one or more items we will decide whether the item will be repaired, exchanged or whether the customer will be given a price reduction. We will take care of and pay the postal costs when there are errors in our products.

Packing and Sending
It is your responsibility that all items returned to us are packed safely.

Privacy & Security

What do we Guarantee?
We guarantee that you will always be given the best treatment when shopping in our shop. We want satisfied customers and we see satisfaction as a deed. We will never send you any spam mails offering products that you have not requested. All the information that you give us will be handled strictly confidential. You can always contact us using postal service, email or phone. We will get back to you as soon as possible when sending us mail or email.

Personal Information
We register your name, address and order(s) in our financial system. This information is not given to third parties but they are stored for 5 years for financial reasons. Please see further details in the section on your user account.

Cookies
The shop uses cookies to ensure your security when sending information to the shop. Cookies are used to give you the unique experiences in the shop as the cookie remember who you are while being logged in. When you log out the cookie will be deleted.

User behavior log
In order to improve and make the shop more useful in the future, we might save information on how the shop is being used. The behaviors are collected in our data warehouse and are analyzed for extending user services.

Copyright

ExpandIT Solutions a/s
All rights for the shop belong to ExpandIT Solutions a/s. All products listed on our site are listed with our vendors’ approval. Any copying or reproduction of the shop or any of its contents is illegal and are protected by international laws.

Company Details

ExpandIT Internet Shop 2.0
Standard Process NW Inc.
8419-154th Ave NE
Redmond, WA 98052
(425) 882-0700
(800) 292-6699
(877) 821-3179 FAX

Open hours
The internet shop is only closed shortly when we are updating items in our catalog.
The physical store and our phones are open:
Monday, Tuesday, Thursday and Friday: 7:30 - 4:30 Wednesday: 8:00 - 4:30
Saturday and Sunday: Closed.

Links to our service providers

http://www.ups.com

Links to further information

http://www.standardprocessnw.com